We went with Trusted for several reasons. Their price was reasonable. We really liked Jason and felt like he was honest. He took the time to listen to our needs, didn’t try to sell us something we didn’t need, and came across as a nice guy who also really knew his product. November 2012
“Last year, we were had issues with our furnace that several service companies could not figure out. Trusted was the 3rd company to look at it and get it to work. We knew that our furnace was on its last legs, and called Trusted this again this fall. Jason was our sales rep and he did a great job in explaining our different options in a way that was easy for us to understand. We have a child with lung issues and liked the air purification options. We also liked that Jason was the only sales rep who did not bad mouth the other companies even though he knew we were getting other quotes. We got quotes from 3 different companies and really liked two of the companies. We went with Trusted for several reasons. Their price was reasonable. We really liked Jason and felt like he was honest. He took the time to listen to our needs, didn’t try to sell us something we didn’t need, and came across as a nice guy who also really knew his product. Also, we had a concern the previous year regarding our old furnace and Trusted’s owner went above and beyond in providing excellent customer service and that really made an impression.
Before work could begin, we discovered that the closet for the furnace had popcorn on all of its walls. Since our home is older, we decided to have abatement done in case it was asbestos. Trusted was willing to work with us in removing the furnace, waiting a week for the abatement to be done, and then coming back to install the new furnace and air conditioning unit. They did not charge us for the extra travel time or inconvenience.
The job went well. The guys were courteous, on time, and left the place clean. My husband works from home and needs it quiet since he is on the phone and the guys respected that. Once, they got to the house before I was back from taking our child to school. Trusted saw that my van was not there and waited until I got home before approaching the house since our dog would bark and make things loud for my husband. We have an older home and have had a lot of workers in our home, but we have never had a company be so understanding of our needs. Also, I was home while the work was going on and could overhear the worker’s conversations. What I overheard confirmed that they really are nice guys.
The furnace we bought came with several rebates. Jason went above and beyond in helping us with the rebate process. At one point, he even called Lennox to make sure we were getting all of the rebates we could. Jason did this on his own without us asking him to which we really appreciated.
I have high expectations for workers in my home. I am very pleased with the work that was performed in our home and the outstanding customer service. I don’t have any complaints or concerns. I am happy to highly recommend Trusted.”
Trusted Heating & Cooling’s sales representative’s professionalism, their simple pricing descriptions, and then offering the best price – really helped us make our decision.July 2012
Jason from Trusted Heating & Cooling came out very quickly (same afternoon). I already had two other bids and wanted a third as we were looking to make a decisison within the week. I explained we were intereted in Lennox, the WIFI option, interior air quality, and was thinking about going either-way on the models I had already researched: either as inexpensive as possible, or all top of the line but we really had yet to make up our minds on wahich way to go.
Jason had a very simple pricing guide to show (unlike the others who had to perform quotes on laptops, print them out – then you could not tell what each component was costing). This simple process made us much more comfortable with understanding what we were getting for our money.
Trusted Heating & Cooling’s sales representative’s professionalism, their simple pricing descriptions, and then offering the best price – really helped us make our decision to go for the best equipment, sign a simple agreement with them that afternoon, and give Jason a 50% deposit. We are VERY happy with Trusted Heating & Cooling’s work and the great Lennox equipment!
“Service Tech Richard did a great job going over the entire AC system. He was very friendly and answered all my questions. Good job.”
Trusted Heating and Cooling did an outstanding job and I would recommend them to anyone.May 2012
“I called Trusted A/C and Jason came out within a day or two to give me an estimate. When Jason arrived, he was very professional at all times and very knowledgeable on the HVAC systems and water heater. I did have another company coming out to give me my third estimate, so I told Jason I would be contacting him after that to let him know either way.
Trusted A/C’s estimate was right in the middle of the other two, so I called Jason up and hired Trusted A/C for the job. Jason came back and did the the calculations to ensure they installed the correct size unit for my home. As we were talking about the areas of the house that are hotter than others, he noticed the registers were not the correct kind for A/C. With the correct kind, I can open and close the third set of blades to balance the air throughout the house.
The guys came out the following week to install the new HVAC and water heater. The were very professional and courteous the entire time they were here. There was a little problem with the crane needed to remove the old unit from the roof and place the new one on the roof, but that was taken care of and it was here the next morning. Luckily I also have an evaporative cooler, so it didn’t bother me not having the A/C. Since they were kind of at a standstill waiting for the crane, they jumped on the water heater. It was so old and full of crud at the bottom it took forever to drain. The old one, which was installed way before I bought the home, was plumbed all wrong. Getting the new unit in was no problem, but it did take they guys a little bit to get the plumbing done correctly. The new water heater and plumbing looks fantastic and will be so much easier to maintain. They also replaced the thermostat and registers in no time. They cleaned up after everything they did. In fact, they had “Grandma” here cleaning up and she practically mopped the entire floor from the water heater to the door. Couldn’t ask for more!!!
When the crane arrived the next morning, the new unit was up and in-place in no time and the old unit was down and the crane was gone. They were very efficient and the crane driver was excellent at maneuvering the crane into the tight driveway to get access to the roof. They finished up mid-day and then Jason came out to do a final inspection before calling the job complete. The system has been in for about three weeks now, and with the registers balanced, I don’t have the hot spots I used to. Trusted A/C did an outstanding job and I would recommend them to anyone.”
They are very professional.May 2012
“It could not have been better. They are clean. They are efficient. They are timely. They are very professional. They are very conscientious. They are very safe in the home. It’s 3 generations of the same family. I will use them in the future.”
February 2012″I would recommend them to anyone.February 2012
I would recommend them to anyone. I have on one occasion had a miscommunication with them but the owner handled it right away. I was so happy using them the first time for a repair that I didn’t even consider using anyone else for the new unit. So far the quality has been great.”
Mary Ann G.