It has been the best experience I have ever had in buying a major system.July 28th, 2011
“In the second week of July, I started to have trouble with my air conditioning system. The circuit breaker kept tripping I. had it checked two weeks earlier for the summer season. I had the same people come back to fix it. I was told that nothing was wrong with the unit and that it was the breaker. I had a new breaker installed and it also tripped. At this time I decided to call, Trusted, based on my neighbor’s recommendation. They came to visit on Friday and gave me a quote for a heating, cooling and air filtering system and also a new hot water heater. They gave me a delivery of the following Monday. On Monday morning a crew arrived they dismantled the old system and began to install the new one.T hen an elderly couple arrived and I was told that they were the grandparents. I could not believe the grandfather would do all of the sheet metal work needed for the system and that it was the best work that I had ever seen. The younger men worked very diligently along with help from their supervisor. They also fixed a problem with airflow to one of my rooms. It has been the best experience I have ever had in buying a major system. ”
Retired Physicist Saddlebrooke, AZ
To-date I have been pleased with the new unit and would recommend Trusted to any of my neighbors. May 27th, 2011
“Prior to retirement, I was at the Rockwell International Science Center in Thousand Oaks, California, as Director of Research Assessment. I learned about your company from a neighbor whose sister-in-law had some major work done at her home in Green Valley and was very pleased. Yes, I had another major company visit my home and received an offer to replace my heating and cooling system. Your representative, visited my home and made a very thorough evaluation. I was impressed at the details covered. A proposal was made that was more expensive than my previous offer. However, I selected Trusted because I felt more comfortable. I was very fortunate to be able to witness the entire operation, meet some of the employees and was very pleased with the professionalism. Those who removed the older unit and replaced it with a Lennox 15 SEER were very professional. They did a great job! To-date I have been pleased with the new unit and would recommend Trusted to any of my neighbors.”
Green Valley, AZ
Job date – March 4, 2011
I couldn’t have asked for nicer people in my home installing our new systemApril 06,2011
I am retired, but I used to be a housekeeper at an elderly apt. complex. I discovered your Trusted Heating and Cooling online while looking for an air conditioning and heating contractor. We bought a Coleman gas furnace with a Goodman mfg. 13 seer condenser & coil. Jay was very knowledgeable about bidding the job & was extremely friendly & courteous. Dean & David the installation (technicians) we had from Trusted were such a pleasure to deal with. They made sure that the carpeting was covered, they were careful of our walls, etc. They performed their job diligently but were always ready to answer any question I had.
I couldn’t have asked for nicer people in my home installing our new system. They all deserve an A+. I would definitely recommend your company to anyone.
Carol & Dennis Northcote
My wife and I are quite happy with the resultDec 08, 2010
When my home’s ten-year-old Bryant 5-ton AC Furnace split system needed replacement, I requested estimates from three HVAC businesses that received excellent reviews on Angie’s List. Trusted was one of them. As I explained to each estimator, my two main complaints with the existing Bryant unit was that it would cycle on and off frequently resulting in uncomfortable temperature swings both in summer and winter and that the unit was much too loud inside and outside the home.
To reduce the noise level, I asked each estimator about relocating the unit to the roof. Each said that it could be done, but Trusted was the only one to have the company’s Chief Installer come to my house to look into it directly. Ben carefully explained that, despite the claims of other estimators, although a roof relocation could be done, for several logical and clearly explained reasons, it was really not the smart way to go. Ben further explained several additional measures that could be taken to reduce inside noise if a Lennox unit was installed in the current HVAC interior location.
Based on price and some unrealistic promises (and bad decision making), and despite my wife’s preference for Trusted, I decided to have a 5-ton Rheem unit installed by a different company. As soon as the Rheem blower was turned on for testing during the installation procedure, my wife and I both realized that the noise level was nothing if not louder than our old Bryant.
To make this too-long-story somewhat shorter, I refused to continue with the Rheem installation and demanded the company remove the unit. Taking Trusted’s advice, I then had Trusted install a Lennox 17 SEER XC 17 SL280V 4-ton two stage unit. To further reduce noise levels, Trusted cleverly enlarged the return intake, lined the return surface areas with high-quality soundboard, and re-covered the HVAC room with metal. Four Trusted people worked all day and did a very thorough and professional job.
My wife and I are quite happy with the result. The Lennox heating is very even and the blower sound is much reduced. During testing of the AC the indoor unit was very quiet, and my neighbor is really going to be happy with the reduced compressor noise next summer.
Except for the occasional ribbing from my wife, the finished result turned out much better that I expected. Good job, Trusted!
Retired Adjunct Lecturer
University of Arizona
Such genuinely nice people. It’s a real family affair. Feb 3, 2010
Trusted Heating & Cooling I recently met Trusted Heating & Cooling at their exhibit at the 2010 Tucson Home Show. We set up an appointment for a free estimate at my home the following week. My husband and I are retired. We recently purchased a home needing a new HAC unit, and knowing little about how to purchase a unit or how to choose a reliable contractor, I turned to friends and then to the internet to educate myself before the technician from Trusted arrived. I had one contractor out who said they could “fix” my 17-year-old unit for $1200 – a unit that was really beyond its life expectancy. I had also seen my daughter’s experience purchasing a unit for her home. No one measured anything–they just told her which unit she needed and how much. I didn’t have high expectations. I was prepared for the typical quick look at my existing unit and a quick estimate. To my surprise, the technician set up his computer at the dining room table and spent the next two hours measuring the square footage of my home, checking window types, ceiling heights and insulation, asking about our needs/requirements for heating and cooling, i.e., how many people (or big dogs!) at home during the day, etc., and basically educated us about how to choose a unit, repeating much of which I had learned at the Department of Energy’s website. (Did you know that most homes have units that are too large? Yeah, I didn’t either!)
The Technician actually had a copy of the Department of Energy’s website in his presentation materials. I never had to mention Manual J or Manual D, as they beat me to it. I honestly felt like we’d had an education. He also didn’t try to sell a particular unit but showed that, based on his computer calculations, he would recommend 3 different units at a range of prices. Installation day was just as remarkable. We met Ben, Manny, Jason, Stella and Bill (grandparents of Ben and the founders of the company, now working for Ben – the younger generation!). Such genuinely nice people. It’s a real family affair. They take pride in their work and workmanship and, most of all, in their customers’ satisfaction. They arrived on time and did a superb job. The place was cleaned spotless and the guys on the roof did such a neat and precise job that it was evident they took pride in their work. They followed up several times to see if we were satisfied. Who does that anymore? It was a rare experience, and I take great pleasure in recommending them.
I would and have recommended “Trusted” to my friends and neighbors and I don’t normally make those kind of recommendations easilyMy name is William Jones and I am a retired Marine Corps Major who has lived in Tucson for the past eleven years. I became acquainted with Trusted Heating and Cooling when I attended the Home and Garden Show at the Convention Center. There were many heating and cooling companies represented at the show and I thought that this would be a good opportunity to see what they all had to offer as I knew that I would shortly have to replace the unit in my home. In my opinion, there was no comparison with the knowledge and professionalism, the courtesy and individual attention that was displayed towards me. Needless to say, I was very impressed with them and decided to have them install a new unit in my home. The promptness of the service, the time spent to explain exactly what size and type of unit would best meet my demands. It was not just the typical “Bigger is Better” approach you usually receive and made a believer out of me. The installation went more smoothly than I ever thought. I would and have recommended “Trusted” to my friends and neighbors and I don’t normally make those kind of recommendations easily. I believe you can put your trust behind Trusted.